Hotel payment reconciliation software
Check the day’s payments and outstanding guest balances from the work your team has already recorded. No rebuilding the daily returns.
Staff record a payment against the guest’s bill.
Management checks the receipt against the relevant evidence.
Any remaining guest balance stays visible after the payment is confirmed.
Illustrative example · not a live guest record
A guest has ₦150,000 in charges and pays ₦100,000 in cash. Recording the payment leaves ₦50,000 to pay. Checking the cash changes the payment’s confirmation status, not the amount the guest still owes.
Your team handles bookings, charges and payments in Janus. Those payment records feed the shift report, with amounts grouped by payment method. The person checking the returns can work from those records instead of typing them into another sheet.
Compare cash with the amount counted and handed over. Check transfers and POS receipts against the relevant bank or settlement evidence. Janus shows what has been confirmed and what still needs review; entering a payment does not confirm it automatically.
A payment discrepancy and an unpaid balance are different questions. Review the underlying guest record to see the charges, payments and remaining amount. A balance can be outstanding without being overdue, and an unconfirmed payment is not automatically a loss.
The hotel still needs to count cash, provide reliable payment evidence and investigate differences. Janus organises the records and checks. It does not make a staff entry true simply because it is in the system.
This connected workflow depends on your team recording the stays, charges and payments in Janus. Plan the changeover from your current system, including existing guest balances and deposits, so the first returns have a sound starting point.
Bring an example of how your hotel prepares and checks daily returns. We can follow a guest bill through a payment, a receipt check and the remaining balance, then discuss what your team would do differently.