Privacy Policy
How Janus handles website, account and hotel information, and how to contact us about your data.
Last updated: October 25, 2026.
1. Who we are and what this notice covers
Janus AI Limited provides Janus, hotel management software; Janus for Fashion Designers, at fashion.hellojanus.com; and the website hellojanus.com. This notice explains how we handle personal information when you visit our website, contact us, create an account or use Janus.
For website enquiries, account administration and our own service operations, Janus determines how the information is used. For guest, staff and other records a hotel enters into Janus, the hotel determines the purposes of processing and Janus processes those records to provide the service. If you are a hotel guest, contact the hotel first about your booking or records; we can help route a privacy request to it.
2. Information we handle
Account and contact information includes your name, email address, phone number, hotel or company details, account identifiers, permissions and messages you send us.
Hotel records can include guest names and contact details, reservations, stays, charges, payments, balances, invoices, staff activity and documents uploaded by the hotel. The information depends on the features the hotel uses and what it chooses to record.
When you use document or voice features, we process the documents, audio, transcripts and extracted information needed for those features. AI requests can include your questions and relevant hotel records.
Technical information includes device and browser details, IP addresses, pages visited, referral and advertising information, interactions, error reports and diagnostic session recordings.
3. Why we use information
We use information to create and secure accounts, provide hotel workflows, process transactions through payment providers, respond to enquiries, deliver service messages, investigate errors and improve the service. We also measure website and campaign activity.
Depending on the activity, the basis for processing is performing a contract or taking steps you request before entering one, meeting legal obligations, legitimate interests such as service security and improvement, or consent where required. Where a hotel controls the records, it is responsible for establishing the lawful basis for its use of them.
4. Cookies, analytics and advertising
Janus uses cookies and browser storage for sign-in, session continuity and usage measurement. Our website integrates PostHog and Vercel Analytics, and Google analytics or advertising tags. These services can process identifiers, device information, page visits and interactions to help us understand usage and measure campaigns. Diagnostic tools may also record sessions to investigate problems.
You can manage cookies and site storage through your browser and advertising preferences through the relevant provider. Blocking storage may affect sign-in and other features. Browser controls do not necessarily stop all technical or server-side logging.
5. Service providers and other disclosures
Providing Janus involves service providers for hosting and storage, authentication, email, payments, analytics, error monitoring and AI processing. These include Vercel, Clerk, Resend, Paystack and PostHog where their features are used. AI features send relevant inputs to the model or transcription provider used by the feature.
Hotel information is available to users the hotel authorises, subject to their access permissions. Enabled integrations may receive the information needed to perform their function. We may also disclose information where required by law or necessary to investigate fraud, protect rights or address security incidents.
Some providers process information outside Nigeria. International processing is subject to applicable data protection requirements. Contact us if you need more information about the providers or transfer arrangements relevant to your use of Janus.
6. Janus for Fashion Designers
Janus for Fashion Designers makes pictures and videos of a designer’s clothes from the photos, videos, fabric pictures and words the designer gives it. The designer chooses what to upload, including photos and videos of their models, and confirms that they have the right to use them and that the people shown have agreed.
To make pictures and videos, we send what each step needs to AI services through Vercel’s AI Gateway: OpenAI and Google to draw pictures, Google Gemini to read pictures and videos and check what was made, Anthropic’s Claude to plan designs, and Alibaba’s Wan to make videos. Uploads, the pictures and videos made from them and what the designer types are stored with Cloudflare so the designer can use them again.
We review uploads, the pictures and videos made, what designers type and recordings of how they use the app to fix problems and improve the service. Session recordings (PostHog) show the screen as the designer saw it, including pictures and typed words, but never passwords or sign-in codes. Only the Janus team sees them.
A designer can ask us to delete a design, its pictures and videos, or their whole account, using the contact below. Anyone shown in a video or picture made with Janus without their permission can ask us to take it down at fashion.hellojanus.com/report; we act within 48 hours. The Janus for Fashion Designers Terms of Use (hellojanus.com/legal/fashion-terms) set out what designers promise about the people and designs they upload.
7. Retention and security
Information is kept for the purposes described in this notice, including providing the service, maintaining necessary business records, resolving disputes and meeting legal obligations. Retention depends on the type of record and the hotel’s instructions; deleting an account does not necessarily immediately remove every record, log or backup. Contact us about the records you want removed or the retention period that applies.
Janus uses authentication and access permissions to restrict access to hotel records. No online service can guarantee complete security. Protect your account credentials and notify us if you suspect unauthorised access.
8. Your choices and privacy rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing or a portable copy. You may also object to certain processing and withdraw consent where processing relies on it. These rights can have limits, including where records must be retained to meet a legal obligation.
Send your request to the contact below and identify the account, hotel or records involved. We may need to verify your identity before disclosing or changing information. For records controlled by a hotel, the hotel must decide the request and we assist it as appropriate.
You can lodge a complaint with the Nigeria Data Protection Commission.
9. Contact and changes to this notice
For privacy questions or requests, contact Janus AI Limited at support@hellojanus.com. We will update this page when this notice changes and show the revision date.