Support

Use Ask Mark inside Janus to send the team a message or a voice note about what you need. You can also email support@hellojanus.com or use the form on this page.

On the Hotel plan, the Janus team does. We set up your rooms, rates, staff access and payment methods, and bring across your in-house guests, future reservations and opening balances. We also set up stock and Locstar key cards for hotels that use them. On Essentials, the setup guide takes you through the same steps, with help on WhatsApp.

Go to Settings > Team. Reception works on a shared desk sign-in that you create there, and each person picks their name at the start of their shift, so every record shows who made it.

Staff record cash, POS and transfer payments as they take them. Janus keeps each recorded payment separate from money confirmed as received, so management can check that what staff recorded really arrived. Transfers into the hotel’s own Paystack account can confirm themselves. Checking never stops staff from checking a guest out or taking a payment.

Janus works with Locstar RFID key cards. The Janus team installs the encoder and sets it up, and each guest key card is cut from the guest’s stay.

Yes. Reports, finance statements, the management accounts pack and tax packs export to Excel, PDF or CSV from their own pages, with receipts attached where they apply. An administrator can download all of a hotel’s records as spreadsheet files from Plan and billing at any time. If you stop after your free days, you can view and download your records for 30 days; after a paid subscription ends, for 90 days. We don’t delete the records of a hotel that stops; we’ll tell you before that ever changes.

No. Room charges post themselves, and the hotel’s business day closes at the start time you choose. The shift report and the day’s summary are ready for you to review whenever you open Janus.

The Janus team answers Mon-Fri, 8am - 8pm WAT, through Ask Mark inside Janus, by email at support@hellojanus.com, or through the form on this page.